Blog Archives

Improving Customer Service with Social Media

Can social media improve customer service for businesses?  Growth of your business depends on how well your customer service is.  It’s really important that you give good customer service.  The fact is, people are using social media for customer service.

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Posted in Social Media, Trends

Reducing Customer Vents

Many businesses would love to reduce customer vents for technical issues, but have struggled to find a solution.  These businesses have moved it offshore to countries like India to manage it cheaply and efficiently.  However, the  dialect has annoyed many

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Posted in Business, Ideas, Strategy

Venting Customer Service

How can customers vent about company service?  Customers have taken to social media to vent their anger on poor customer service.  The main way customers usually did this was by going on to the companies social media sites like Facebook

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Posted in Software, Trends

Choosing a Social Network for the business.

Which social network do I choose for my business?  Choosing social media sites for a business is hard.  Many businesses have rushed in without thinking which site will benefit them.  Other businesses underestimated the time and effort in maintaining the sites.

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Posted in Business, Ideas, Strategy

A Retail Approach to Mobile Tablets

What’s retail’s approach to mobile tablets?  The retail world is starting to adopt tablets into its business strategy.  Businesses like Nordstrom have adopted tablets as part of its business tactic.  They’re pioneering the way on how to use tablets.  The

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Posted in Business, Ideas, Strategy

3 Management Concepts Businesses should use.

There are three concepts businesses should use.  Apply these concepts correctly than businesses, employees and customers will all benefit.  In modern business it’s the role of management to cut costs and leverage on borrowings.  Which can explain why most established businesses

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Posted in Business, Ideas, Strategy

Can Nordstrom teach us about business?

What can Nordstrom teach us about running a business?  In the United States, Nordstrom is one of the biggest department store chain.   Fortune magazine has listed it as one of  the Top 100 companies to Work For.  It’s also been

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Posted in Brand, Global

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© Christopher Seeto and Aqua Black Cat, 2012. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Christopher Seeto and Aqua Black Cat with appropriate and specific direction to the original content.
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