Blog Archives

Using Social Mention to Measure Share of Voice

Social Mention is a free social media monitoring tool.  It is a basic tool and is good for business owners who want to monitor and measure social media.  This tool can help your business measure share of voice and sentiment.

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Posted in Software, Trends

Can Publication Businesses Generate Digital Revenue

Reinventing the publication industry for digital revenue?  Many media companies around the world can’t stop print sales declining and increase digital revenue.  The old model of costs and revenue streams don’t work in social media for readers and business needs.

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Posted in Business, Ideas, Strategy

3 Industries That Haven’t Fully Embraced Social Media

What industries haven’t fully embraced social media?  I can name at least three industries with social media presence but they haven’t fully embraced it.  Embracing means fully interacting with consumers where they are actually providing information, alternatives, customer interaction and

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Posted in D'oh, Ethics

Improving Customer Service with Social Media

Can social media improve customer service for businesses?  Growth of your business depends on how well your customer service is.  It’s really important that you give good customer service.  The fact is, people are using social media for customer service.

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Posted in Social Media, Trends

HTML5 – Merging Websites and Mobile Devices

What’s HTML5?  Why’s it merging websites and mobile devices?  HTML is basically the written coding or language that runs the internet.  It’s going to change the way we deal with the internet using desktops and mobile devices.  In other words,

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Posted in Software, Trends

Can Shareholders Drive Company Change?

Can Shareholders drive company change?  Yes, as CEO’s run the company for shareholders.  Many shareholders have forgotten the power that they can make changes if they believe the company is not heading in the right direction.  This is due to the

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Posted in Business, Ideas, Management

Reducing Customer Vents

Many businesses would love to reduce customer vents for technical issues, but have struggled to find a solution.  These businesses have moved it offshore to countries like India to manage it cheaply and efficiently.  However, the  dialect has annoyed many

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Posted in Business, Ideas, Strategy

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© Christopher Seeto and Aqua Black Cat, 2012. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Christopher Seeto and Aqua Black Cat with appropriate and specific direction to the original content.
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