Blog Archives

Improving Customer Service with Social Media

Can social media improve customer service for businesses?  Growth of your business depends on how well your customer service is.  It’s really important that you give good customer service.  The fact is, people are using social media for customer service.

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Posted in Social Media, Trends

Where is Google Search going?

Where is Google Search going?  Google recently announced the “Knowledge Graph”.  To fully understand what this means, we need to start at the beginning to see what the benefit will be. Lance Ulanoff, Mashable‘s chief editor wrote interesting articles about

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Posted in Software, Trends

HTML5 – Merging Websites and Mobile Devices

What’s HTML5?  Why’s it merging websites and mobile devices?  HTML is basically the written coding or language that runs the internet.  It’s going to change the way we deal with the internet using desktops and mobile devices.  In other words,

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Posted in Software, Trends

Venting Customer Service

How can customers vent about company service?  Customers have taken to social media to vent their anger on poor customer service.  The main way customers usually did this was by going on to the companies social media sites like Facebook

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Posted in Software, Trends

Twitter’s new business direction

Is Twitter heading in a new direction?  No.  It has tried to head in this direction for a while.  This direction is simple to explain.  They are trying to generate revenue from their platform.  If you think that they are

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Posted in Social Media, Trends

So what’s a Digital will?

Is there such thing as a digital will?  The internet allows people to join sites.  Some join dating or professional associations, others join social sites like Facebook, YouTube, etc.  People interact and engage with others for business or social reasons.

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Posted in Social Media, Trends

Do Businesses need a Social Media facelift?

Does your businesses need a facelift on Social Media?  I’m asking for a simple reason.  Most companies rushed in and joined social media platforms like Facebook, LinkedIn, etc.  Most businesses built a basic display as they raced to get a

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Posted in Business, Ideas, Management, Social Media

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© Christopher Seeto and Aqua Black Cat, 2012. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Christopher Seeto and Aqua Black Cat with appropriate and specific direction to the original content.
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